258cm Extra High | Colourful Sturdy Cat Scratching Tree

We offer shipping across Australia. Fees are based on your order value, location, and the size of the product.

• If your order is under $69, shipping is $7.95

(Available for VIC, NSW, QLD, SA metro areas)

• If your order is $69 or more, you get free shipping

(Also applies to VIC, NSW, QLD, SA metro areas)

• For remote areas (including WA and TAS), a minimum shipping fee of $7.95 applies.

Final cost depends on your postcode and the weight of the product. You can check the shipping fee on the product page or at checkout.

We work with multiple trusted couriers across Australia, including:

• Australia Post

• Hunter Express

• TNT

• StarTrack

• CouriersPlease

• Aramex

The courier is selected based on your delivery address and the type or size of the product. If you prefer a specific courier, feel free to let us know — additional charges may apply.

• Most orders are dispatched within 1–3 business days after payment, depending on order volume.

• If an item is temporarily out of stock, we’ll notify you as soon as possible. Dispatch may take 5–7 business days in such cases.

• For pre-order items, the estimated arrival time will be clearly marked on the product page. Your order will be dispatched promptly once stock arrives.

• Once your order is shipped, you’ll receive an email confirmation with tracking details to follow your delivery.

At MY RAINBOW PETS, we are committed to providing a smooth and transparent shopping experience. If your order doesn’t meet your expectations, we offer a clear and fair return policy to support your needs.

30-Day Return Policy

You may request a return within 30 days of receiving your order. To be eligible, the item must be:

• Unused and in the same condition you received it
• In its original packaging with all tags attached
• Accompanied by proof of purchase

How to Request a Return

 To initiate a return, please contact our team at [email protected] with your order number and clear photos of the item.

• We will review your request and provide return instructions
• Items returned without prior approval cannot be accepted

Refund and Exchange Options

• For most approved returns, we offer a store credit or product exchange
• If the item is defective or significantly not as described, a full refund will be provided after inspection

Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or faulty item)
• Please note that return postage may be higher than the original shipping cost, depending on the courier and parcel size

Non-Returnable Items

We are unable to accept returns for the following:

• Opened food, treats, or edible products
• Sale items and gift cards

Pre-Shipment Cancellations

• Orders not yet dispatched can be cancelled for a full refund
• If we are unable to fulfill your order due to stock availability, a full refund will be issued automatically

Returns After 30 Days

Return requests made after 30 days may not be accepted or may incur additional return or restocking fees.

Missed Deliveries

If delivery fails due to the recipient being unavailable, we will assist in arranging redelivery.

• Some couriers may apply a redelivery fee, which will be communicated via email
• In most cases, redelivery is offered at no additional cost

Size and Preference-Related Returns

We make every effort to provide accurate product descriptions and dimensions.

• Returns due to personal preference or minor size discrepancies may not qualify for a refund

Damaged or Incorrect Items

Please inspect your order upon delivery.

• If you receive a damaged, faulty, or incorrect item, contact us immediately
• We will investigate and resolve the issue as quickly as possible

Refund Processing

Once we receive and inspect your return:

• You will be notified of the outcome
• Approved refunds will be issued to your original payment method
• Please allow 7–14 business days for the refund to be processed, depending on your bank or payment provider

If you have any questions, feel free to contact us at [email protected] or visit our full refund policy: Refund Policy.