About Us

🌈 When our brand was built？

Our brand was established in 2021 and has been officially certified by the Australian government. We are qualified to sell pet food and pet daily necessities.

🌈 Do we have an actual offline store?

Sorry, we don't have an actual offline store yet at this stage, but we are already planning to prepare a brand new and perfectly renovated store next year.

Currently our warehouse is in Melbourne.

Warehouse address is 223 normanby rd, South Melbourne , 3006.

🌈 Why are your prices so cheap?

We want to provide our pet lovers with a convenient and cheap supply of pet food, and we are working hard to make our team even better.

But don't worry, we are offering cheap prices while maintaining the quality of the food, we refuse Sell pet food that is about to expire.

🌈 How much is your shipping fee?

We offer postage throughout Australia.

🌈 1）：If you buy less than $69, we will charge $7.95 for shipping.

(Only VIC, NSW, QLD, SA METRO AREA )

🌈 2）：When you buy more than $69, you will get free postage.

(Only VIC, NSW, QLD, SA METRO AREA )

🌈 3）：If you are in a REMOTE AREA, your minimum shipping fee is $7.95, which is mainly determined by the weight of the product and the zip code. You can check it on the product page or checkout page at any time. (Include WA, TAS )

🌈 What courier company do you usually use?

The courier companies we usually use are as follows:

1: Courier Please

2: AUPOST

3: Sendle

4: Aramex

5: Fastway

We usually depend on which shipping company to use based on the customer's address. If you have a designated shipping company to designate, please feel free to let us know, but this may incur additional charges.

🌈 How many days do you ship after receiving the order?

Since we have a lot of daily orders, we usually arrange delivery within 1-3 days after receiving the order.

When we successfully deliver the order, you will receive email updates and the latest tracking information one after another.

🌈 How should I contact if I have any questions?

1: If you have any questions, please feel free to email us: contact@myrainbowpets.com.au

2:Or you can leave a message to us through the online chat software displayed on the homepage, we will reply immediately after receiving it, our working hours are 9am-11pm every day.

ABOUT US - MY RAINBOW PETS