At MY RAINBOW PETS, we are committed to providing a smooth and transparent shopping experience. If your order doesn’t meet your expectations, we offer a clear and fair return policy to support your needs.
30-Day Return Policy
You may request a return within 30 days of receiving your order. To be eligible, the item must be:
- Unused and in the same condition you received it
- In its original packaging with all tags attached
- Accompanied by proof of purchase
How to Request a Return
To initiate a return, please contact our team at contact@myrainbowpets.com.au with your order number and clear photos of the item.
- We will review your request and provide return instructions
- Items returned without prior approval cannot be accepted
Refund and Exchange Options
- For most approved returns, we offer a store credit or product exchange
- If the item is defective or significantly not as described, a full refund will be provided after inspection
Return Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or faulty item)
- Please note that return postage may be higher than the original shipping cost, depending on the courier and parcel size
Non-Returnable Items
We are unable to accept returns for the following:
- Opened food, treats, or edible products
- Sale items and gift cards
Pre-Shipment Cancellations
- Orders not yet dispatched can be cancelled for a full refund
- If we are unable to fulfill your order due to stock availability, a full refund will be issued automatically
Returns After 30 Days
Return requests made after 30 days may not be accepted or may incur additional return or restocking fees.
Missed Deliveries
If delivery fails due to the recipient being unavailable, we will assist in arranging redelivery.
- Some couriers may apply a redelivery fee, which will be communicated via email
- In most cases, redelivery is offered at no additional cost
Size and Preference-Related Returns
We make every effort to provide accurate product descriptions and dimensions.
- Returns due to personal preference or minor size discrepancies may not qualify for a refund
Damaged or Incorrect Items
Please inspect your order upon delivery.
- If you receive a damaged, faulty, or incorrect item, contact us immediately
- We will investigate and resolve the issue as quickly as possible
Refund Processing
Once we receive and inspect your return:
- You will be notified of the outcome
- Approved refunds will be issued to your original payment method
- Please allow 7–14 business days for the refund to be processed, depending on your bank or payment provider
If you have any questions, feel free to contact us at contact@myrainbowpets.com.au or visit our full refund policy: Refund Policy.
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